Refund Policy

Satisfaction Guarantee

We stand behind the quality of our work. If you are not completely satisfied with your custom portrait, we offer:

• One free revision round to address any concerns with the artwork
• Professional quality assurance ensuring accurate representation of your photograph
• Direct communication with our artist throughout the process
• Transparent timeline updates on your order progress

Cancellation Policy

24-Hour Cancellation Window

After Work Has Begun

After Completion

Refund Eligibility

Eligible for Refund

• Order cancelled within 24 hours of placement
• Significant quality issues that cannot be resolved through revisions
• Failure to deliver within agreed timeline (excluding force majeure events)
• Technical issues preventing order completion on our end

Not Eligible for Refund

• Change of mind after work has begun
• Dissatisfaction with artistic interpretation (subjective preferences)
• Minor variations in artistic style
• Delays caused by customer (late photo submission, unresponsive communication)
• Issues with source photograph quality after order confirmation

Refund Process

How to Request a Refund

1. Contact us via email at refunds@portraitkart.com
2. Include your order number and reason for refund request
3. Provide any relevant details or concerns about your order
4. Allow 1-2 business days for our team to review your request

Processing Timeline

• Review: 1-2 business days to assess refund eligibility
• Approval: Email confirmation of refund approval
• Processing: 5-10 business days for refund to appear in your account
• Method: Refunds processed via original payment method (PayPal)

Revision Policy

Before considering a refund, we encourage customers to work with us through our revision process:

Included Revisions

• One round of minor revisions at no additional cost
• Adjustments to facial features, shading, or proportions
• Background modifications or removal
• Minor detail enhancements

Additional Revisions

Major revisions or complete reworks may incur additional charges. We'll discuss any fees upfront before proceeding with extensive changes.

Special Circumstances

Rush Orders

Rush orders (expedited delivery) have more restrictive cancellation policies due to the immediate allocation of resources. Cancellation fees may be higher for rush orders.

Physical Shipping

For physical portraits, customers are responsible for return shipping costs if a refund is approved. Items must be returned in original condition within 14 days of delivery.

Force Majeure

In cases of natural disasters, health emergencies, or other circumstances beyond our control that prevent order completion, full refunds will be provided.

Dispute Resolution

If you're unsatisfied with our refund decision, we offer:

• Direct communication with our customer service manager
• Mediation through PayPal's dispute resolution system
• Escalation to senior management for complex cases
• Transparent documentation of all decisions and communications

Policy Updates

This refund policy may be updated periodically to reflect changes in our services or legal requirements. Any changes will be posted on this page with an updated revision date. Existing orders will be governed by the policy in effect at the time of purchase.